Frequently Asked Questions
Please take a moment to read our most commonly asked questions. We're always available to answer your questions and encourage you to contact our office if you have a question that is not answered below.
What days are you open?
Our office is open Monday through Friday. For a list of office hours, please visit our "Contact Us
" page. As our daily schedule is subject to change, please call to confirm office hours.
Do you accept my health insurance plan?
Advocare participates with most major insurance plans. As participation varies by region, specialty, and physician, we recommend that you contact either our office or your insurance company representative to verify that your insurance plan is accepted.
How do we contact the doctor after hours?
Our medical providers are available 24 hours a day. Call our office at (609) 654-9961 and our answering service will be glad to assist you in reaching triage or a physician.
Please be aware that after-hours calls are intended for urgent medical issues that cannot wait until the next business day. Referral and appointment requests will not be addressed via pager. Pages are typically returned within 15 minutes. Please call back if you have not received a timely response.
IN THE EVENT OF A LIFE THREATENING EMERGENCY, CALL 911.
My child needs to see a specialist. What do I do?
For non-urgent referrals: when one of our doctors refers you to a specialist, please schedule your appointment with the specialist, then call our office within five business days of your appointment. Your referral will be available within 72 hours. Most referrals are completed electronically and submitted directly to the specialist's office. Please check with our office staff to determine if your insurance plan processes referrals electronically.
For urgent referrals: when one of our doctors determines that you need an urgent referral, your referral will be initiated immediately. Please remain in our office while your referral is processed, then proceed to your specialist.
When will I receive lab or test results?
You will receive a call right away with any lab results that require urgent attention. Other abnormal lab results will be addressed promptly. Normal values are usually not reported, however, you are welcome to call our office to request a copy of your results.
How do I obtain a prescription refill?
Please call our main office number to request a prescription refill. Allow one business day for all routine prescription refills. For prescriptions that require prior authorization from your insurance company, please plan ahead to allow at least three to five days for refill approval. Prescription refills for controlled substances such as pain medications are refilled Monday through Friday during office hours only.
Does your practice support breastfeeding mothers?
Yes, we promote breastfeeding. The American Academy of Pediatrics
recommends breastfeeding babies for the first six to twelve months. Breastfeeding helps defend children against infections, prevents allergies, and protects against a number of chronic conditions. While experts believe that breast milk is the best nutritional choice for infants, breastfeeding may not be possible for all women. Some women have specific medical considerations that impede breastfeeding; others choose to feed by formula because of discomfort, work schedule, or lifestyle choices. In these cases, an iron-fortified, milk-based infant formula is a good alternative. We will gladly discuss your diet and feeding concerns at your child's well care visit, or please call during office hours to speak with our experienced nursing staff.
When should my baby start solid foods?
As all children are different, we advise following several appropriate steps to advance your child's diet based on age and development. Please discuss these steps with our provider at your well care visit.